My ipod is not updating
If it’s connected to another computer and still won’t be recognized, there could be a problem with the physical connector port on the i OS device itself, or some other hardware related issue, and you’ll probably want to call Apple to sort it out.
Before doing so, be sure to back up the device manually with i Cloud, since i Cloud will be able to backup important data in i OS even if the device can’t connect to a computer.
When you plug it into the computer, i Tunes should automatically open.
Don’t worry, there are usually a few simple solutions that will resolve the problem and et your computer to detect the i Phone or i Pad again, so try these tricks first in any whatever order works best for you.
The i Tunes program needs to be closed, not just the window.
If you only click the red button to close the window, you are not actually closing Apple’s i Tunes! With the i Pod plugged in and i Tunes closed, hold the home and power button together at the same time for 20 – 25 seconds. The i Pod will shut off and turn back on to a screen with the i Tunes logo and USB cord while you are holding both i Pod buttons. When you see that screen, release the buttons, keep i Pod Touch plugged in, open i Tunes. Click “OK” when i Tunes opens, click “Restore” button.
You will then see a screen in i Tunes telling you it detected an i Pod in recovery mode. Then you will see the screen in i Tunes where you can click to restore the device. After you click the Restore button in i Tunes, leave the i Pod plugged into the computer until it is done restoring. The entire process happens with the i Pod plugged into the computer and it is very simple to unlock… Plug the i Pod Touch into your computer, make sure i Tunes opens. Close i Tunes, but keep your i Pod Touch plugged in.
(If you are on a Mac, be sure to click “i Tunes” in the top left corner of your screen and click “Quit i Tunes”.